Training and Development Specialist
We currently have a full-time opportunity for a Training and Development Specialist within our Human Resources department.
This role reports directly to the Vice-President of Human Resources and is based in our Edmonton location. Working in collaboration with others, this role will take the lead on the development, delivery and maintenance of internal training programs and materials in various formats. This role will initially focus on the development and delivery of training processes and materials related to the implementation of our new core system, Guidewire, but will evolve to encompass additional internal organizational training initiatives.
More specifically: Primary Duties and Responsibilities:
Assist with the development of a comprehensive learning strategy that aligns with organizational goals.
Work with internal subject matter experts to create, revise, and maintain effective and sustainable training programs and materials using a variety of training methods and platforms.
Develop and implement feedback and other mechanisms to measure the effectiveness of training.
Provide advice on training related to system changes and updates.
Communicate revisions to training programs and materials to user groups.
Develop and implement methods to track the completion of required training.
Partner with internal stakeholders to conduct formal needs assessments, define learning objectives, and design training plans.
Facilitate various learning opportunities through using both in-person and virtual methods.
Conduct regular reviews of learning resources to ensure they are relevant, accurate, and up to date.
Participate in the development and implementation of talent development programs.
Prepare and maintain a variety of reports.
Research and recommend third party training vendors for topics such as leadership / management development.
Required Qualifications:
Post secondary degree or diploma in a related field (education, learning and development, etc.)
Minimum 5 years’ experience in a learning and development/training role in a corporate learning function.
Self-starter with the ability to take initiative and work both independently and with others to achieve goals.
Advanced computer skills and aptitude for learning new software.
Experience with Guidewire is considered an asset.
Experience with Microsoft 365 and learning platform software, for example, UPerform.
Forward-thinking, innovative, and action oriented.
Commitment to professionalism and confidentiality.
Excellent verbal and written communication skills with the ability to communicate effectively to different audiences and skill levels.
Customer service focus with strong interpersonal skills and the ability to establish and maintain professional relationships.
Working at Peace Hills Peace Hills understands that by reducing work-life struggles, individuals can enjoy a healthier lifestyle while improving productivity at work. Providing an exceptional work life balance and a collegial work environment are just two of the ways we do this.
If you are interested in this great opportunity to build your career submit your resume, stating the position you are applying for, to Peace Hills Insurance via hr@phgic.com
We thank all applicants for their interest; however, only those candidates shortlisted will be contacted.
Claims Manager, Auto and Accident Benefits
We currently have a fulltime permanent position available for a Claims Manager in our Calgary Claims department. Reporting to the Vice President, Claims, the successful individual will provide leadership and guidance to employees within the Auto and Accident Benefits (“AB”) Claims Department.
The Claims Manager will work closely with the claims management team to support and uphold the strategic direction of the department and the organization. A strong emphasis is placed on providing an excellent service experience for our policyholders and brokers.
Primary Duties and Responsibilities:
Provide strong leadership while overseeing and managing the Accident Benefits Claims and Auto Physical Damage functions.
Build and foster cohesive teams that are able to collaborate with all offices ensuring consistency in the claims handling philosophy and application of best practices
Encourage professional development through open communication and ongoing coaching and mentoring.
Ensure claims practices are in compliance with organizational standards, contractual obligations and relevant regulations.
Ensure that company service standards are achieved and maintained in alignment with the Company’s values and philosophies.
Provide coaching and guidance to claims advisors handling auto physical damage claims with a focus on the policyholder experience
Coach and advise the team on handling minor to complex injury claims through the administration of legislated accident benefits.
Conduct file reviews and audits to ensure claims handling practices and procedures are being adhered to.
Identify learning gaps and provide ongoing training and mentoring opportunities. Complete performance assessments including regular one-on-one meetings with all team members.
Identify opportunities to add efficiencies to current processes and implement changes where necessary.
Liaise with brokers and other external partners and parties, respond to customer enquiries with respect to claims decisions.
Develop various claims reports, conduct analysis, and make thoughtful recommendations regarding claims processes.
Required Qualifications
Minimum of 10 years’ experience in the insurance industry with a focus on injury and physical damage claims, with minimum 5 years in a leadership role.
Advanced knowledge of policy wordings and relevant legislation.
Strong background in auto and section B claims
. Post-secondary degree or equivalent combination of post-secondary education and experience
Completed CIP or FCIP designation
Innovative, forward thinker able to manage multiple priorities
Strong verbal and written communication skills
Strong analytical, problem-solving skills, and confidence in decision making
Exceptional ability to build and maintain strong relationships both internally and with our broker partners, insureds, preferred vendors, etc.
Demonstrated experience in process improvement, building efficiencies and the ability to lead a team through change
Guidewire experience is an asset
Working at Peace Hills Peace Hills understands that by reducing work-life struggles, individuals can enjoy a healthier lifestyle while improving productivity at work. Offering a collegial work environment and a work-life balance are just two of the ways we do this.
If you are interested in this opportunity, submit your resume stating which position you are applying for to Peace Hills Insurance to hr@phgic.com.
We thank all applicants for their interest, however only those candidates shortlisted will be contacted.
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